bd win's Privacy Policy

1 Introduction and Scope

This privacy policy applies to all services and products on the bd win platform. When you register, log in, or use any service on bd win, you are considered to have agreed to this policy. We handle your information in accordance with applicable laws and regulations of Bangladesh.

Alongside reading this policy, we encourage all users to read our Terms and Conditions, as both documents together form the complete legal framework for our services.

This policy covers all services provided through the bd win website, mobile application, and our other digital channels. bd win continuously improves its services, so this policy may be updated from time to time — when updates are made, we will reflect the change by updating the relevant date.

2 Information We Collect

bd win collects only the information necessary for providing services, managing accounts, and ensuring security. We do not collect unnecessary or excessive data.

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — all services are for users aged 21+)
• Mobile number and email address
• Username and password chosen by the user (passwords are stored in encrypted form)
• National ID card or equivalent document details (during the identity verification process)

2.2 Financial Transaction Information

• bKash, Nagad, or Rocket mobile wallet numbers (for deposits and withdrawals)
• Transaction amount, date, and reference number
• Deposit and withdrawal history

2.3 Device and Usage Information

• IP address and browser type
• Device identity (operating system, model)
• Session duration and navigation patterns
• Information obtained from cookies and similar tracking technologies

3 Purpose of Using Information

bd win uses collected information only for specific and legitimate purposes. The main reasons we use your data are clearly stated below:

• Creating and verifying accounts and managing secure login
• Processing deposit receipts and withdrawal requests (via bKash, Nagad, Rocket)
• Providing customer support — 24/7 live chat and email in Bengali and English
• Detecting and preventing fraud and unauthorised access
• Reviewing and improving the quality of our services
• Maintaining records required to comply with applicable regulations
• Analysing preferences and usage patterns to personalise the experience

If we need to use your information for any purpose beyond those listed above, we will obtain your separate consent.

4 Sharing Information with Third Parties

bd win does not sell, rent, or share your personal information with third parties for marketing purposes. However, data may be shared in the limited circumstances below:

4.1 Service Provider Partners

Our trusted partners in mobile payment processing (bKash, Nagad, Rocket), technical infrastructure, and customer support services receive only the information necessary to carry out their specific tasks. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may disclose information when required by applicable law in Bangladesh or by court order. In such cases, only the minimum necessary information will be provided.

4.3 Fraud Prevention

Limited information may be exchanged with security specialists to maintain account security and identify fraudulent activity.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used on the bd win website and app. These technologies improve your browsing experience and help maintain the functionality of our services.

5.1 Types of Cookies

• Essential cookies: necessary for login sessions and security
• Functionality cookies: to remember language, theme, and preference settings
• Analytics cookies: to understand site usage patterns (not personally identifiable)

You can limit cookies by changing your browser settings, though doing so may cause some services to not function properly.

6 Data Storage and Security

bd win uses industry-standard security measures to keep your information safe. The key components of our security framework are described below:

6.1 Technical Security

• SSL (Secure Socket Layer) encryption — on all data transmissions
• Password hashing: using bcrypt or an equivalent algorithm
• Two-step verification (OTP) — for login and large transactions
• Firewall and intrusion detection system
• Regular security audits and vulnerability testing

6.2 Data Retention Period

Information for active accounts is retained for as long as the service remains active. After an account is closed, transaction records are retained for a specified period to meet legal requirements. Once that period ends, the data is securely deleted or anonymised.

7 User Rights

If you have an account with bd win, you have the rights listed below. To exercise any of these rights, please contact our support team.

7.1 Right to Access Information

You may request a copy of the personal information stored in your account. We will provide it within a reasonable time after verifying your identity.

7.2 Right to Correct Information

If there is an error in your information, you may request a correction. Correcting important details such as name, date of birth, and mobile number may require supporting documents for verification.

7.3 Right to Close Account

You may request to close your account at any time. However, certain information required to meet legal obligations will be retained for a specified period.

7.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional messages, you may unsubscribe through account settings or by contacting the support team. However, important messages related to transactions and security cannot be turned off.

8 Responsible Use and Protection of Minors

All services on bd win are for users aged 21 and above. We verify age at registration and take strict measures to prevent minors from creating accounts.

If a minor has registered by mistake and this comes to our attention, their account will be closed immediately and the collected information will be deleted. Our Responsible Gaming Guidelines contain detailed steps on this matter.

If a parent or guardian suspects that their minor child is using our platform, please inform the support team immediately.

9 Third-Party Websites and Services

The bd win platform may sometimes contain links or connections to third-party services — such as mobile payment gateways or game providers. These third parties have their own privacy policies, and bd win is not responsible for their data collection and use practices.

It is your responsibility to read the privacy policy of any third-party service before accessing it. This policy of bd win applies only to our own platform.

10 Policy Changes and Updates

This privacy policy may be updated as our services expand or due to changes in legal requirements. For any significant changes, we will notify you through one or more of the following methods:

• SMS notification to the registered mobile number
• Update notice to the account email
• On-site notification at the next login

If you continue using the service after a change, you will be considered to have agreed to the updated policy. If you do not agree after a change, you have the right to close your account.

For more detailed questions, you may visit our FAQ section, where answers to common queries are available.

11 Contact Us

If you have any questions or concerns about this privacy policy, or need to exercise your rights, please get in touch with us. Our support team is available in Bengali and English seven days a week, 24 hours a day.

• Live chat: 24/7 from any page on the site
• Email: [email protected]

When sending a privacy-related complaint by email, please write "Privacy Complaint" in the subject line. We generally respond within a reasonable time.